We are dedicated to great service and that includes postage. We use various couriers and offer a premium service that usually requires a signature on delivery.
PLEASE NOTE! All items are made freshly hand made to to order and handling takes about 10- 14 business days, however, this is just a guideline!
Once dispatched, shipping takes 24-72h for UK Mainland. Shipment may take longer for Highlands, NI and overseas orders.
Please note that it is important to be available for delivery as your goods are perishable. Please ensure that someone is there to sign for your parcel, you can also collect it or ask us to deliver to your work address. As your package is perishable, it is not covered and we cannot offer refunds or replacements in the case that you fail to collect your parcel or arrange a re-delivery.
We take immense care in packaging your goodies, they are securely packed and labelled accordingly. However, once a parcel is posted, it is out of our control and we kindly ask you to get in touch with the courier directly, should you encounter any issues. This is usually faster and a lot more effective than contacting our little bakery, as we do not have the same authority or information that you get as a customer.
We are not liable for any damage caused by the courier or spoilage caused by improper handling of your order on arrival or non collected orders after failed delivery attempts. Kindly note that in the rare case that an ordered item happens to be out of stock we do substitute this to be able to expedite the processing of your order.
We do our very best to substitute any such product nearest to your ordered item.
Should you not wish for any substitutions in the future please contact us when placing your order and we will be happy refund the cost of the item instead.
PLEASE BE AWARE THAT THE CURRENT ORDER PROCESSING MAY TAKE UP TO TWO MONTHS! Like most businesses, we are facing extreme challenges due to the current COVID-19 Crisis. Therefore, order processing may take significantly longer than usual. During these difficult times, we are working extremely hard to meet demand. Please understand that this is absolutely unknown terrain for us and we are giving everything to serve you! We thank you for your patience and understanding. Please be kind to our staff who is working tirelessly to serve you while we are in these difficult times, responding will take longer than normal as we have an influx of queries. We will make it through together! Stay Safe!
Your LCKB Team